XRAY USE CASE:

Telco Provider Achieves Seamless Test Automation and Management through Xray and OpenTest Integration 

In the fast-paced and dynamic telecommunications industry, where technological advancements occur rapidly, the reliability of software is crucial. Quality assurance processes help identify and rectify potential bugs and glitches in the software, ensuring that the telecom services operate seamlessly and without disruptions. Customer satisfaction is another critical aspect that directly correlates with the quality of software, processes and services. 

For these reasons, adopting an efficient quality assurance approach becomes a strategic necessity for businesses to remain competitive, but also to enhance their agility in adapting to evolving customer needs and industry trends. By implementing rigorous quality assurance measures, telecom companies can deliver products and services that meet or exceed customer expectations, leading to increased trust and loyalty. 

Moreover, efficient quality assurance processes contribute to quicker product releases by streamlining development cycles, identifying issues early on, and facilitating a smooth deployment process. In essence, quality assurance is an indispensable element in the telecom industry, providing a solid foundation for reliable software, satisfied customers, and timely product releases. 

In the use case here presented we explore how a leading telecommunications provider in Latin and Central America overcame a multifaceted testing and quality assurance challenge using Xray and OpenTest. The telco company faced issues with scattered test data, fragmented workflows, and a lack of automation strategy. In this scenario, the integration of Xray, a powerful test management tool, with OpenTest, an open-source tool for automated functional testing, proved to be the ideal solution.

Industry: Telecom

Country: USA

Service areas: Quality Assurance

Tech: OpenTest | Xray | Rails | EKS

Methodology: Agile

Engagement: Fixed Price

Industry: Telecom

Country: USA

Service areas: Quality Assurance

Tech: OpenTest | Xray | Rails | EKS

Methodology: Agile

Engagement: Fixed Price

In the fast-paced and dynamic telecommunications industry, where technological advancements occur rapidly, the reliability of software is crucial. Quality assurance processes help identify and rectify potential bugs and glitches in the software, ensuring that the telecom services operate seamlessly and without disruptions. Customer satisfaction is another critical aspect that directly correlates with the quality of the software. 

For these reasons, adopting an efficient quality assurance approach becomes a strategic necessity for businesses to remain competitive, but also enhances their agility in adapting to evolving customer needs and industry trends. By implementing rigorous quality assurance measures, telecom companies can deliver products and services that meet or exceed customer expectations, leading to increased trust and loyalty. 

Moreover, efficient quality assurance processes contribute to quicker product releases by streamlining development cycles, identifying issues early on, and facilitating a smooth deployment process. In essence, quality assurance is an indispensable element in the telecom industry, providing a solid foundation for reliable software, satisfied customers, and timely product releases. 

In the use case here presented we explore how a leading telecommunications provider in Latin and Central America overcame a multifaceted testing and quality assurance challenge using Xray and OpenTest. The telco company faced issues with scattered test data, fragmented workflows, and a lack of automation strategy. In this scenario, the integration of Xray, a powerful test management tool, with OpenTest, an open-source tool for automated functional testing, proved to be the ideal solution.

CLIENT CONTEXT

This leading provider of telecommunications services, which operates in several countries in Latin and Central America, encountered significant challenges regarding their testing and quality assurance processes. Despite having over 30 years of experience and providing mobile services to around 45 million clients and fiber-cable connectivity to over 13 million homes, the company did not have a strong and well-structured quality assurance strategy.  

Facing challenges with tool proliferation and fragmented testing processes, the telco provider sought Ritain.io’s expertise in quality assurance processes and test automation. The complexity of managing various testing tools led to inefficiencies and fragmented workflows. Inconsistencies in testing methods resulted in dispersed test data. Moreover, the company strongly relied on a manual testing process, requiring the implementation of a robust automation strategy. 

The company’s previous situation increased the risk of information loss and left room for human errors in manual testing processes. They needed a cohesive solution to centralize and streamline their testing efforts. Integrating OpenTest and Xray emerged as a strategic decision, as it allowed for the unification and improvement of both manual and automated testing processes.  

OpenTest is a free and open-source functional test automation framework for web applications, mobile apps, and APIs, built for scalability and extensibility, focusing on enabling mainstream test automation practices. Xray, on the other hand, is a tool that lets users streamline the process of test management and automation. It helps companies organize and manage tests, automate the process of test execution, and generate test reports. By integrating both solutions, it was possible to support this company to respond to all its challenges: tool proliferation, complex processes, fragmented test information, and lack of a stronger automation strategy, relying mainly on manual tests. 

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Learn more about how this leading telco provider streamlined its workflows and automated its quality assurance strategy, achieving cost reduction, improving efficiency and enhancing collaboration.

Challenges to be solved

Ensuring compatibility

Ensuring compatibility between these tools and compliance with defined processes and workflows is complex, requiring custom development work. Besides, data synchronization between the two tools could lead to data inconsistencies and issues in traceability, demanding a good synergy to unlock the best of both solutions. 

Maintaining integration

Maintaining the integration over time can be challenging due to updates and changes in both tools, requiring high monitoring and maintenance efforts to ensure the integration remains functional. Moreover, creating documentation, training and onboarding the team to effectively use both tools in conjunction was also an indispensable step. 

Compliance with quality assurance and audit processes

To comply with quality assurance and audit processes, all the details about a test scenario execution (from execution timestamps, to scenario step-by-step execution status and evidences) generated locally at OpenTest were required to be uploaded to Xray. Not having this information in Xray, would result in difficulties in visualizing test execution progress, potentially leading to incomplete or inaccurate test reporting.  

Cloud deployment

When deployed in a cloud environment, Xray may encounter variations in functionality. These variations arise from the complexities of adapting the full range of features and customization options available in the non-cloud version to a cloud-based infrastructure. While the cloud offers benefits such as scalability and accessibility, it may have distinct capabilities and configurations compared to the non-cloud version. 

IMPLEMENTED SOLUTION

To integrate both solutions, an integration layer was built using cloud-native technology and infrastructure on AWS. By leveraging AWS’s cloud-native capabilities, it was possible to provide the company with a powerful, secure, and scalable integration solution, enabling a seamless end-to-end automation process, from code deployment to test execution and reporting. 

In the actual implementation, the procedure begins as testers formulated test scenarios within Xray, followed by their execution through OpenTest framework. After developing and code submitted to the source code manager, the tester identifies the test data to be used in the test scenario execution and creates the test execution issue, where all the test scenarios to be executed are added. From this point on, no more manual effort is required as test execution issue creation triggers the integration layer through its northbound APIs. The integration layer then retrieves all the required information about the test scenarios included in this test execution, and requests its execution, one by one in OpenTest. 

It is important to mention that the integration layer assumed a pivotal function in automating diverse tasks, encompassing the retrieval of test data, initiation of OpenTest tests, and the collection and transmission of crucial data back to Xray. This integration layer implemented the high-level workflow represented in the following diagram:  

Moreover, this process also allowed for the implementation of features such as real-time testing activity views, which provide a centralized view of all testing activities, and test execution triggering, through the Jira UI, allowing JIRA users to trigger automated test scenarios directly from Jira. 

The implementation of appropriate authentication mechanisms and security measures also ensures that only authorized users can access and interact with test information and the application of robust error handling helps to track and troubleshoot any potential issues that may arise during data synchronization between tools. 

RESULTS AND BENEFITS

This strategic move has delivered significant benefits. First and foremost, it has eliminated the need to navigate multiple testing tools, preventing the loss of critical information that often occurs in such fragmented environments. Secondly, automation has been embraced to reduce the potential for human errors during the testing process. As a result, the organization has achieved enhanced agility while simultaneously realizing cost savings derived from a more streamlined and error-resistant testing process. 

By seamlessly combining the functional test automation capabilities of OpenTest with the powerful test management power of Xray, teams could now achieve greater efficiency, improved test coverage, and faster time-to-market. Besides that, the integration of both tools also brought significant improvements for the work developed by several roles involved in the testing and project management processes: 

Project Management
  • Real-time Visibility: Project managers gained a centralized and real-time view of all testing activities, both manual and automated, providing them with up-to-date information on test progress, results, and any potential bottlenecks. 
  • Enhanced Decision-making and Increased Transparency: With comprehensive testing data available, project managers can now easily understand the quality of the software being developed and make informed decisions about resource allocation, prioritization, and release readiness based on accurate and current information. 
  • Compliance and Audit: The integration ensured that necessary evidence and execution details were uploaded to Xray, addressing compliance requirements and facilitating audits, which can be crucial for regulated industries. 
Test Managers
  • Streamlined Test Management: Test managers can leverage Xray as the central test management tool, enabling them to plan, organize, and track all testing activities efficiently. The integration eliminated the need for manual synchronization and triggering of automated executions on OpenTest, and provided a unified view of both manual and automated test streams. 
  • Improved Resource Utilization: By having real-time visibility into test execution status, test managers can optimize resource allocation and identify potential bottlenecks or areas where additional support is required. 
Testers
  • Seamless Workflow: Testers can perform all their work within Xray, not having the need to have knowledge in other tools to enable test execution. This integration minimized the need for manual reporting and reduced the administrative burden on testers. 
  • Enhanced Collaboration: Testers can collaborate effectively with other team members, such as developers, project managers, and stakeholders, by sharing comprehensive testing information and collaborating on issue tracking and resolution within the Jira environment. 

Overall, the integration between OpenTest and Xray improved transparency, streamlined processes, and facilitated effective communication and collaboration among project management, critical stakeholders, test managers, and testers. It empowered decision-making process, ensuring compliance, and optimizing resource utilization, ultimately leading to higher software quality and more efficient project delivery to this telco operator.

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